1) WE FOCUS our activities and processes on understanding the needs of our clients to ensure their full satisfaction, always maintaining the principles of transparency and integrity.

2) WE IMPLANT a system of improvement in activities, services and processes, identifying the most significant aspects oriented to the customer and in the continuous search for opportunities for improvement as a guide for the actions of the members of the organization.

3) WE PLAN in the medium and long term the establishment of priorities and objectives that allow the organization to advance.

4) WE INVOLVE all members of a.l.i. in our Quality, Environmental, and Safety strategy. We are committed to environmental protection, including pollution prevention.

5) WE COMMUNICATE teamwork and staff training, which are the basic pillars of our actions.

6) From the Management level, WE ENCOURAGE personal development, recognizing its influence on commitment and, by extension, on the achievement of the objectives and the Mission of a.l.i.

7) We ARE COMMITTED to compliance with current regulations to prevent and protect against reputational risks in general.

8) We TRANSMIT and ENCOURAGE this Quality, Environmental and Information Security Policy to interested parties to achieve objectives and improve image.

9) We ANALYZE and MEASURE the quality, environmental aspects and information security of all operational and support processes using appropriate indicators.

10) WE ENSURE the confidentiality and integrity of the information handled, guaranteeing its availability for the business processes that require it, including the ability to respond to emergency situations by establishing business continuity plans proportionate to the context of a.l.i.